Refund Policy

You may request a refund for a one-time program or package within 14 days of purchase, provided no more than one session has been completed and no proprietary digital materials have been accessed. After this eligibility window, or if more than one session is completed or materials are accessed, refunds are not available for delivered services.

The following items are non-refundable:

- Any coaching sessions or services that have already been delivered

- Accessed or downloaded digital coaching materials

- Unused portions of programs beyond the 14-day eligibility window

If you cancel a multi-session package within the refund window and have unused sessions, you’ll be refunded a prorated amount for sessions not yet delivered and for which materials were not accessed. Refunds are not issued for unused sessions once the eligibility period has expired.

You may cancel a Monthly Partnership at any time. Cancellations take effect at the end of your current billing period. You will retain access to scheduled sessions and benefits through the period you’ve paid for. Future auto-renewals are stopped, and no further charges will apply.

Sessions can be rescheduled with at least 24 hours’ notice. Missed sessions or no-shows without appropriate notice may be forfeited and are non-refundable.

If you believe you were charged in error or have been double-billed, contact us immediately. Duplicate or accidental payments will be fully refunded after verification.

To request a refund, email contact@donlylesstorycoaching.online with your name, the program purchased, and reason for your request. You will receive a response within 3 business days.

Once approved, refunds are issued through Stripe to your original payment method within 7-10 business days. Processing times may vary depending on your financial institution.

Please contact us directly for resolution before initiating a chargeback. Unauthorized chargebacks may result in termination of your access to all future services.